LEGAL DOCUMENTATION

Privacy Policy

At CHTR Mobile, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information in strict compliance with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws.

Data Collection

To facilitate your MTN contract upgrade and service activation, CHTR Mobile collects specific personal information essential for the vetting process and credit assessment required by our partner, MTN. This data ensures we can deliver the high-quality, secure service our customers expect.

We collect the following categories of data:
• Personal Identifiers: Full names, South African Identity Numbers or Passport numbers for verification and legal compliance.
• Contact Information: Email addresses and phone numbers to keep you informed of your application status and delivery updates.
• Professional & Financial Data: Employment details and income information required explicitly for MTN's contract vetting and credit evaluation procedures.
• Delivery Information: Full residential or business addresses to ensure your activated SIM card reaches you securely and in accordance with FICA standards.

This information is gathered directly from you via our secure digital application platform and is processed strictly in accordance with South African privacy standards and the Protection of Personal Information Act (POPIA).

We utilize the personal information collected primarily to facilitate your seamless transition to a reliable MTN contract. This process involves sharing necessary details for mandatory credit vetting and security clearance, managing your application through our secure partner channels, and coordinating the logistics for the physical delivery and activation of your new SIM card. Our data usage is strictly focused on verification, logistics, and providing the dedicated support needed to manage your 24-month contract, ensuring all operations remain fully transparent and compliant with POPIA and other relevant South African data protection legislation.

How We Use
Your Information

Third-Party Sharing

To fulfill your mobile contract and ensure the secure delivery of your SIM card, CHTR Mobile shares necessary personal information exclusively with MTN South Africa and our vetted logistical partners. In accordance with South African privacy laws and POPIA, we do not sell, trade, or otherwise transfer your data to external marketers or unauthorized third parties under any circumstances. All data sharing is conducted strictly for the purpose of service fulfillment and account activation.

Your Rights & POPIA Compliance

At CHTR Mobile, we value your privacy and are committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA). You have clearly defined rights regarding how your information is handled:

• Right to Access: You have the right to request a record or a description of the personal information we hold about you.

• Right to Correction: You may ask us to update, correct, or delete any information that is inaccurate, irrelevant, excessive, or out of date.

• Right to Deletion: You can request that we delete or de-identify your personal information when it is no longer necessary for the purposes for which it was collected.

• Right to Object: You have the right to object to the processing of your personal information for specific purposes, including direct marketing or automated decision-making.

• Right to Lodge a Complaint: Should you feel we are not handling your data appropriately, you have the right to contact the Information Regulator of South Africa.

Privacy Inquiries